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Privacy Policy

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Nourished by Nature – Clinical Nutrition, Naturopathic & Health Assessment Services

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Effective Date: January 2026

Nourished by Nature ("Nourished by Nature", "we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly and in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, book consultations, purchase services, submit samples for testing, or otherwise interact with us.

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1. Information We Collect

We may collect personal information including:

Personal Information

  • Full name

  • Date of birth

  • Gender

  • Email address

  • Phone number

  • Postal and delivery address

  • Emergency contact information (where relevant)

  • Payment and transaction information

Health Information

  • Health questionnaires and intake forms

  • Medical and family health history voluntarily provided by you

  • Symptoms, lifestyle, dietary, and wellness information

  • Consultation notes and recommendations

  • Supplement and nutritional protocols

  • Test requests and order history

  • Laboratory results and reports

Sample Information

  • Hair samples

  • Nail clippings

  • Saliva samples

  • Stool samples

  • Urine samples

  • Blood spot samples

  • Other biological samples submitted for testing

Website Information

  • IP address

  • Browser type

  • Device information

  • Website usage data collected through cookies and analytics tools

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2. Why We Collect Your Information

We collect personal information to:

  • Provide clinical nutrition and naturopathic services

  • Conduct health assessments and consultations

  • Arrange laboratory testing and interpret results

  • Process and fulfil orders

  • Identify and match samples to customers

  • Generate reports and recommendations

  • Communicate with you regarding appointments, orders, and results

  • Provide customer support

  • Improve our services and customer experience

  • Comply with legal and regulatory obligations

  • Maintain accurate business and clinical records

We will only collect information that is reasonably necessary for these purposes.

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3. Health Information and Testing

By booking a consultation, purchasing a service, or ordering a test, you consent to the collection and processing of information necessary to provide that service.

Nourished by Nature may collect health-related information and biological samples solely for the purpose of providing the requested consultation, assessment, testing, or related service.

Health information is treated as sensitive personal information and will be handled with an appropriate level of confidentiality and security.

Nourished by Nature does not sell personal health information to third parties.

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4. Use of Samples

Biological samples submitted to Nourished by Nature or its partner laboratories will be used solely for the purpose of providing the requested service.

Nourished by Nature will not use customer samples for research, product development, training, marketing, or any secondary purpose without obtaining separate express consent from the customer.

Samples may be destroyed by the laboratory after testing in accordance with laboratory policies and applicable regulations.

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5. Disclosure of Information

We may disclose your information to:

  • Partner laboratories performing testing services

  • Healthcare practitioners involved in your care (with your consent)

  • Courier and logistics providers

  • Payment processing providers

  • Website, software, and IT service providers

  • Professional advisers where reasonably necessary

  • Government authorities where required by law

We require third-party service providers to take reasonable steps to protect your information and use it only for the services they provide to us.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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6. Overseas Disclosure

Some service providers, software providers, or laboratories used by Nourished by Nature may be located outside New Zealand.

Where personal information is transferred internationally, Nourished by Nature will take reasonable steps to ensure that your information receives protections comparable to those required under New Zealand privacy law.

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7. Storage and Security

We take reasonable technical, physical, and administrative measures to protect personal information from:

  • Loss

  • Unauthorised access

  • Misuse

  • Modification

  • Disclosure

Examples may include password-protected systems, secure storage practices, encrypted communications where appropriate, and restricted access to customer records.

While we take reasonable precautions, no electronic storage or transmission method can be guaranteed to be completely secure.

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8. Retention of Information

Nourished by Nature retains personal information only for as long as reasonably necessary to:

  • Provide services

  • Maintain clinical and business records

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Information that is no longer required may be securely deleted, destroyed, or anonymised.

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9. Access and Correction

Under the Privacy Act 2020, you have the right to:

  • Request access to personal information we hold about you

  • Request correction of personal information that is inaccurate, incomplete, or out of date

Requests can be made using the contact details provided below.

We may require proof of identity before releasing personal information.

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10. Cookies and Website Analytics

Our website may use cookies and analytics technologies to:

  • Improve website functionality

  • Understand website usage

  • Enhance user experience

  • Measure marketing effectiveness

You may disable cookies through your browser settings; however, some website features may not function correctly.

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11. Marketing Communications

With your consent, Nourished by Nature may send:

  • Newsletters

  • Educational content

  • Health and wellness updates

  • Promotional offers

  • Service announcements

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails; or

  • Contacting us directly.

Transactional and service-related communications may still be sent where necessary.

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12. Children's Privacy

Nourished by Nature does not knowingly collect personal information from children without the consent of a parent or legal guardian.

Where services are provided to a minor, the parent or legal guardian is responsible for providing consent and relevant information.

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13. Privacy Complaints

If you believe your privacy has been breached or you have concerns about how your information has been handled, please contact us first so we can investigate and attempt to resolve the issue.

We will respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and will become effective from the date of publication.

Your continued use of our Services after any update constitutes acceptance of the revised Privacy Policy.

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15. Contact Us

Nourished by Nature

Email: daisy@nourishedbynature.co.nz

Website: www.nourishedbynature.co.nz

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If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us using the details above.

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Last Updated: January 2026

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